Frequently Asked Questions
Everything you need to know about shopping at Nekoto Books
How long does shipping take for my books?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for damaged items?
If your book arrives damaged, please contact us within 14 days of delivery. We offer a full refund or a free replacement for any items that suffer significant transit damage.
Do you offer international shipping?
Yes, Nekoto Books ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I cancel or change my order after it has been placed?
Orders can be canceled or modified within 2 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the books you sell new or used?
Nekoto Books primarily stocks brand-new titles. However, we occasionally offer a 'Vintage' collection clearly marked as pre-owned in the product description.